NextSlotBooking, beautifully.

FAQ / Beauty & spa

Beauty & spa questions

Can I …? Asked by therapists.

A health question before the facial, a patch test before the tint, two friends who want their massages at the same time. Here is how NextSlot runs a beauty salon or spa — each answer shown on your side of the treatment bed and on your client’s phone.

Lumière is a demo beauty salon or spa running on NextSlot — its website and its booking page. Take the tour →
Before the treatment

Safe, checked and ready.

Can I ask health questions before a massage or facial?

Yes. Attach a questionnaire to any treatment and clients answer it as part of booking. Write your own questions from blank — “Any skin concerns or allergies we should know about?” before a facial, say — and add a consent line they must tick before they can book.

Choose whether a worrying answer blocks the booking or lets it through flagged for you to review, and how often returning clients are asked again — every visit, or once every twelve months.

Included on all plans

Can I make sure a client has had a patch test before a lash or brow tint?

Yes. Mark a tint or lash treatment as needing a patch test. A client with no valid test on file is asked to book a free patch test at least 48 hours before, right there on the booking page.

You choose how long a test stays valid, and clients are reminded before theirs runs out. Your team can still book it from the calendar, with a warning on screen.

Included on all plans

Can I leave time to reset the room between clients?

Yes. Add a buffer before or after any treatment — 5, 10, 15, 20 or 30 minutes — to strip the bed, clear the stones and warm the room for the next client.

Clients never see it and cannot book into it. You see it shaded on your calendar, so your therapists never walk out of one treatment straight into the next.

Included on all plans
Friends and groups

Two friends, or the whole hen party.

Can two friends book their massages at the same time?

Yes. One booking holds up to three people, each with their own treatment — a deep tissue massage for one, a hot stone massage for her friend. They choose “At the same time” and both start together, each with their own therapist.

NextSlot only offers times when enough therapists are free — and enough treatment rooms, where the treatment needs one. They can choose “One after another” instead if they would rather take turns.

Included on all plans

Can I take a booking for a hen party?

Yes. Turn your largest group up in Settings, to as many as 10, and the party books online together. Everyone has the same treatment — an express glow facial all round, say — and NextSlot seats them in waves across your team, as close together as it can.

You also set the longest visit a group can have. Tick the deposit box and the group pays up front, in one payment, to hold their places.

Included on all plans
Vouchers and regulars

Vouchers, courses and birthdays.

Can I sell spa gift vouchers online?

Yes. Clients buy a voucher from your page — £30, £50, £75, £100 or an amount they choose — and it is emailed with its code, to them or straight to the lucky person, with a message.

The voucher is spent in the same code box when they book, or at the till. Anything left stays on the card for next time — a £100 voucher covers an £80 hot stone massage and keeps £20 for later.

Included in Pro and Max

Can I sell a course of massages up front?

Yes. Create a package — five massages for £280, say — and choose which treatments it covers and how long the credits last. Clients buy it from your page and pay once, up front.

When they book and confirm their email, a credit comes off by itself: “Using 1 credit (4 left).” Credits follow each treatment’s length unless you set your own — set every facial to one credit and you can sell a course of six facials too.

Included in Max

Can a birthday message go out to my clients on its own?

Yes. Switch on “Happy birthday” and it goes to each client on their birthday, once a year, if you have the date on file. Use the standard wording or write your own — a nudge towards a birthday facial, say.

It only goes to clients who said yes to hearing from you, and you can see how many were sent and how many booked afterwards. “We miss you”, “Thank you” and a request for a review can run on their own too.

Included in Pro and Max
Still wondering?

Ask us anything. We’ll show you.

We are opening NextSlot a few businesses at a time, and we set every one up personally. Join the waiting list and tell us how your beauty salon or spa works.

Join the waiting list Every question